iPhone 18 Pro and New Apple Watch: Buyers Report Face ID Bug and Crashes

TVS News AI, editorially supervised, presents iPhone 18 Pro and New Apple Watch: Buyers Report Face ID Bug and Crashes.

Anyone who has just picked up an iPhone 18 Pro or a new Apple Watch is currently in for some unpleasant surprises: users of both device classes are reporting software bugs. While the iPhone 18 Pro is struggling with issues affecting its Face ID facial recognition, the new Apple Watch models are reportedly crashing for no apparent reason. That hits buyers of the latest Apple generation just shortly after launch.

What is known so far

Following the start of sales, reports of software issues with the iPhone 18 Pro and current Apple Watch models are mounting. Users describe the devices failing during everyday functions — on the iPhone, primarily when unlocking with Face ID, and on the Apple Watch through spontaneous restarts.

Face ID issues on the iPhone 18 Pro

On the iPhone 18 Pro, biometric unlocking is at the center of complaints. Face ID reportedly fails to respond reliably in certain situations or stops working altogether. How widespread the problem is and whether a specific software update is the trigger does not emerge from the available reports.

New Apple Watch crashes randomly

With the new Apple Watch models, buyers are facing a different phenomenon: the watches reportedly crash at random and restart. Spontaneous restarts like these can happen with a fresh watchOS generation — but stand out when they occur in clusters.

What remains open

What remains open is how Apple will respond to the reports: whether a bugfix is already being prepared, which exact software versions are affected, and whether the iPhone and Watch bugs are related. All that's clear from the available reports is that these are software issues — not known hardware defects.